Delivery and returns

How your order reaches you, and what to do if a piece is not right.

When your order arrives

Orders are delivered 10 to 15 days from the date your purchase is confirmed. We confirm the availability of the pieces you have chosen within 24 hours of your order, and the delivery period begins from that confirmation.

Where we deliver

We deliver across the United Arab Emirates and the Gulf Cooperation Council states. Any customs duties and taxes on deliveries outside the UAE are borne by Lianora, not by you.

Returns and exchanges

Pieces may be returned within 7 days of delivery. They must be unworn and returned in their original packaging.

We exchange rather than refund: a returned piece is replaced with another from the collection. Pieces that have been altered to your measurements, and pieces bought on a special offer, cannot be exchanged.

A damaged or incorrect piece

If a piece arrives damaged, or is not the piece you ordered, tell us within 2 to 3 days of delivery and send us photographs of it. We will replace it with the same design, or with a finer one at no additional cost to you. The replacement reaches you within 10 to 15 days.

Changing or cancelling an order

An order can be changed or cancelled within 24 hours of placing it, free of charge. After that the pieces are being prepared for you, so write to us and we will do what we can.